Each TASA Jewellery piece is individually prepared and verified against its accompanying gemological certificate before dispatch from Shenzhen, China. Ready-to-wear pieces are dispatched within 3–5 business days. Bespoke and custom orders require additional production time, which will be confirmed with you personally at the time of order.
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2. SHIPPING DESTINATIONS
We ship worldwide from Shenzhen, China via FedEx. Shipping availability is displayed at checkout.
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3. COMPLIMENTARY SHIPPING
TASA Jewellery offers complimentary worldwide shipping on all orders. No minimum purchase is required.
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4. SHIPPING METHODS & TIMEFRAMES
All orders are shipped via FedEx International with full tracking and insurance.
Hong Kong & Macau: - FedEx delivery: 3–5 business days
Asia Pacific (Japan, Singapore, Taiwan, etc.): - FedEx International: 3–5 business days
United States & Canada: - FedEx International: 5–7 business days
Europe & United Kingdom: - FedEx International: 5–8 business days
Rest of World: - FedEx International: 7–10 business days
Delivery timeframes are estimates and may vary due to customs clearance, public holidays, or courier delays beyond our control.
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5. PACKAGING
Every TASA Jewellery piece is dispatched in our signature packaging, suitable for gifting. If you require a personalised gift note, please indicate this at checkout or contact us prior to dispatch.
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6. CUSTOMS & IMPORT DUTIES
All orders are shipped from Shenzhen, China. International customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country upon arrival. TASA Jewellery is not responsible for delays caused by customs processing.
We recommend checking your local customs regulations before placing an order.
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7. INSURANCE & LOSS
All shipments are fully insured to the declared value via FedEx. In the event of loss or damage during transit, please contact us within 48 hours of the expected delivery date at hello@tasajewelryshop.com so we may initiate a claim.
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8. SIGNATURE REQUIREMENT
Due to the high value of our pieces, a signature upon delivery is required for all orders. Please ensure someone is available to receive the parcel. If a delivery attempt is unsuccessful, FedEx will leave instructions for collection or redelivery.
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9. CONTACT
For shipping enquiries, please contact: Email: management@tasajewelryshop.com Website: www.tasajewelryshop.com